Chaos & Cotton

Refund, Returns & Pickup Policy

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Pickup Orders

Any pickup orders are required to be picked up within 14 days of purchase. After 14 days, your order will be cancelled minus a 25% (before sales tax) restocking fee. If items were titled as limited edition, those items will not be refunded. 

Returns 

We accept returns within 30 days of purchase. 

After 30 days we cannot offer a refund or exchange.

To be eligible for a return or refund, your item must be unused and in the same condition that you received it. Buyer (you) pays return shipping.

Several types of goods are exempt from being returned:

-Personal items such as lip balm, lotion bars, or other products that are used for the body, even if still sealed.

-Sample packs of any kind

-Monthly subscription box items of any kind

-Sale/clearance items or "surprise" bundle discount boxes

To complete your return, we require a receipt or proof of purchase. 

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

The amount of your refund or site credit will only include the price of products. The price you paid for your order to be shipped cannot be refunded. 

You will be responsible for paying for your own shipping costs for returning the item(s). Shipping costs are non-refundable. 

We recommend purchasing insurance through your selected shipping provider for any shipment over $75. If items are lost or damaged in transit during the return, they cannot be refunded. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at s.m.apothecary.co@gmail.com

Exchanges

We only replace items if they are defective (unable to be used in their intended way) or damaged. If you need to exchange it for the same item, send us an email at s.m.apothecary.co@gmail.com

Note Limited Edition Candles CAN NOT be Refunded or Exchanged. This is due to limited amounts.